Review & Feedback
Timing is everything when collecting post-service feedback. Ask too early and it feels intrusive. Too late and you won't get a response. Automation reaches out at the right moment, through the right channel.
Discuss Your WorkflowShort Summary
What it does
Sends post-service feedback and review requests automatically, at the right time.
What it connects to
Sent via email, SMS, or WhatsApp — can route to Google, Trustpilot, and similar platforms.
Internal alert
When negative feedback is detected, the team is notified immediately — before the review goes public.
Where it logs
Feedback is written to the CRM or designated system and becomes reportable.
Why Timing Matters
After a service is completed, the window when the customer's experience is freshest is just a few hours. Reaching out in that window both increases response rates and is the most reliable way to get genuine feedback. A request that arrives later is usually ignored.
System Logic
- 01
Service is completed
Trigger is activated — appointment close, payment received, or delivery confirmed.
- 02
Feedback request is sent
After the defined time, a short message is sent to the client.
- 03
Response is classified
Positive response routes to a review platform. Negative response triggers an internal alert.
- 04
Team is notified
Negative feedback or unanswered requests are forwarded to the relevant person.
- 05
Record is created
All feedback is written to the system.
In Practice
Context — business providing regular client services
There was never time to ask for feedback after a service. Satisfied clients stayed quiet while dissatisfied ones went straight to review platforms. A few hours after service completion, an automatic message began going out. Positive responses were routed to the review page. Negative ones were forwarded to the team. Review counts increased. Most negative feedback was resolved at the source.
Turn Positive Reviews
Into Automated Sales.
The information provided here serves as an outline; every automation is custom-designed for you, your company, and your specific workflows.
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